CRMIT SolutionsCRMIT Solutions
We offer 24/7 Salesforce support services across domains and the various products of Salesforce.
47% challenges are connected with how CRM is supported. With the ever-changing customer demands and the challenges to find skilled resources, it is vital that you should maximize your capabilities of Salesforce to gain the greatest ROI. Enabling you with the day-to-day support and services you need for Salesforce, becomes critical to ensure that your customer experience strategies are successful.
Our team has deep expertise in a variety of industries. Your search for a reliable and cost-effective Salesforce support and maintenance services partner ends here!
ASAP [Annual Support & Advocacy Program] is a comprehensive support and advocacy program, tailored to maintain and maximize the performance of all your CRM. The program ensures the long-term support and operation of critical CRM environment.
Fix, Test and Deploy Bugs / Enhancements
Acts as a SPOC for the entire support period
Ensures strict adherence to SLA’s
Coordinates with the internal / external team to identify talents to work on the issue based on the type of issue raised
First level of escalation
Manages and oversee the support engagement and provides necessary inputs to the team especially in the case of critical and high issue raised
Prepares and shared the monthly status report
Participates in Support Review Calls
2nd level of escalation
Acts as the Voice of Customer
Ensures achieving a high degree of Customer Satisfaction for the engagement
Experts in Mobility and Advanced Visualization for Customer Experience
From an idea to an unforgettable and measurable customer experience
Successful Customers
Engagements
AppExchange
CSAT
Salesforce
Certifications
Years Of
Customer Success
Bronze
Up to 100 Users
100 Hrs
[4 – 8 – 12]
support delivery model
off shore
support delivery model
off shore
* – Target Response Time (in hours) [High – Medium – Low]
Silver
100-200 Users
150 Hrs
[3 – 6 – 10]
support delivery model
off shore
support delivery model
off shore
* – Target Response Time (in hours) [High – Medium – Low]
Gold
200+ Users
100 Hrs
[2 – 4 – 8]
support delivery model
off shore
support delivery model
off shore
* – Target Response Time (in hours) [High – Medium – Low]
Our Salesforce support plans work tirelessly and smartly to ensure that our clients fulfil their business objectives.
