To Our Customers Of All Size From Midmarket To Enterprise
CRMIT Solutions is a pioneer in digital transformation solutions to deliver Customer360. As a Salesforce SUMMIT Consulting & AppExchange partner, CRMIT Solutions specializes in CRM, business insights, field transformations, human services, and patient experience solutions. With over 200+ certified CRM & business intelligence consultants and over 1000+ successful deployments globally, CRMIT has successfully acquired 200+ customers spreading across various domains including financial services, manufacturing, healthcare, and human services (governments).
The Customer 360++ is a CRMIT Solutions initiative to
Successful Customers
Engagements
App Exchange
CSAT
Salesforce
Certifications
Years Of
Customer Success
Vision
Customer’s Success
with
Continuous Improvement
Mission
To be the first choice for
customers, partners, employees and
thought leaders for delivering
CRM solutions
Core Values
Trust
Innovation
Passion
Co-innovation and customer success are the central pillars of CRMIT’s methodology. Our project management expertise on Salesforce will ensure quality, speed, and flawless delivery.
As a preferred customer success partner, we connect employee engagement and customer experience to measurable business value.
We deliver integrity across all the data sources and ensure a single source of truth for each customer by collaborating with major integration partners and Salesforce.
Discover
Gather customer insights, translate them into workable ideas and build competencies to deliver
Evaluate
Analyze and evaluate whether it is adding value to customers, generating new revenue streams, or accomplishing a specific innovation goal.
Execute
Commit time and resources to make it happen while tracking and measuring the delivery process and finding the ways to improve it
Unlock Business Value through Digital Transformation Solutions on the Salesforce Platform
With Co-Innovate, you learn about the benefits of innovation, identify opportunities for growth in your business and create a vision to make it happen.
Creating an efficient office workflow while saving the environment along the way
Get complete insights into new information and updates that have recently been published.
We are persistent and learn from challenge.
Specialized solutions as an established Customer Success Partner with a proven track record.
Not only we share office space, we also share passion for new projects
Founder & CEO
Vinod founded CRMIT Solutions in 2003, and continues to drive CRMIT’s business and technological strategies. He brings in a vast experience from his technical and management positions in the past including those from American Airlines, BroadVision and Sabre Holdings. He has been instrumental in growing CRMIT Solutions from a startup to one of the pioneers in SaaS based Customer Relationship Management (CRM) solution providers.
Founder & CEO
SVP – US Operations & Global Analytics
Naveen drives CRMIT’s Customer 360 initiatives riding on a Global Analytics Practice. He leads a team of experienced consultants across specialized verticals. Naveen also leads a robust Einstein discovery and analysts practice for Salesforce platforms along with Cloud BI Initiatives.
Naveen has over 22+ years of extensive experience in designing road maps, strategies, user adaption, BI & Data governance along with development and analysis of data warehousing, reporting automation, dashboarding, analytical modelling, and business intelligence programs both on premises and cloud. His expertise in enterprise platforms and tools also include Informatica, ODI, Talend, SSAS, OAC, OBIEE, Tableau, QlikView and Salesforce Einstein Discovery and Einstein Analytics.
SVP – US Operations & Global Analytics
Regional Managing Director – APAC
Damien is an incredible leader with demonstrated success in the industry. He is responsible for the P&L of the APAC and plays a key role in CRMIT’s market expansion plans. In the recent past, he has served in Salesforce Australia as the Regional Vice President, of Professional Services. He has also held leadership roles at NTT Data, Inogenence, and SAP among others.
Regional Managing Director – APAC
Vice President of Marketing
Dinesh oversees the global marketing and communications for CRMIT Solutions. He is responsible for strategic planning and development, branding, market research, and customer service across global markets. His expertise in coordinating the production of public relations, media, creative, promotions and advertising enables him, in building and strengthening the distinctive positioning of the company’s portfolio of services and working with other organizational units within the company to define and execute strategic initiatives.
Vice President of Marketing
Chief Operating Officer
C. V. Venkata Subramanian currently leads the worldwide sales organization across all verticals for CRMIT Solutions. In this capacity, Venkata directly oversees entire field sales, pre-sales & inside sales across all international operations for CRMIT Solutions. With over 22+ years in the industry, Venkata has led number of leadership roles across solution sales, presales, partner management, consulting and services.
Chief Operating Officer
VP & Global Head of Engineering & Innovation
Saurabh heads the Digital360 Solutions and also manages presales practice. He helps reimagine digital with the power of marketing & commerce and drive growth with customer-first digital experiences.
His inherent urge to Think Differently in every aspect of work and obsession for Quality, provides him with right fodder to constantly innovate in solving customer challenges and improving their digital experience.
Over the last 2 decades, he has had the opportunity to work with global organizations like Wipro and Decathlon, before joining CRMIT.
Work-life balance is achieved by devoting the required family time, watching Netflix, trying to keep fit and watching Federer’s matches.
VP & Global Head of Engineering & Innovation
Vice President & Global Delivery Head
Linkedin-in
Pradipta leads the Global Delivery function at CRMIT and is responsible for managing all engagements in US, Europe and APAC by ensuring flawless delivery and healthy operating margin.
Pradipta brings to CRMIT more than 25 years of experience and rich expertise in program management, package implementation, system integration, solution architecture, and practice development in Data Warehouse and Business Intelligence technology.
VP & Head of Global Delivery for India Operating Unit
Vice President &
Senior Principal Architect
Sudhir Dakshinamurthy is a seasoned IT professional with more than 23 years of experience having architected multiple enterprise applications. He has played an extensive role in evangelization, consulting, solution architect, and delivery in the tech industry.
He also has a massive 12+ years of experience in the ‘Salesforce’ platform alone, having architected and rolled out multiple app exchange applications, design and built custom applications, integration engagements on various projects. He additionally has extensive product knowledge related to Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Manufacturing Cloud, CPQ, and B2B Commerce.
Beyond Salesforce, Sudhir also has knowledge of AWS, Google App Engine, Google Apps, Heroku, and Private cloud.
Sudhir has won numerous accolades for his contribution to the Salesforce ecosystem. He was recognized as “Connoisseur Exceptional Architect” and also awarded the “Astral Star Performer Award”. His contributions towards the salesforce environment include a unique framework that was presented at the Dreamforce sessions.
He also has published interviews to his name on “Cloud Adoption and Future” at the Indian Institute of Management, Bangalore, and presented lectures on “Cloud Computing Trends and Future” at reputed educational institutions.
On the personal front, Sudhir loves to travel and visit new places, understand new cultures. He takes a vivid interest in technical articles, motivational and spiritual readings. While Sudhir loves to watch comedy, suspense & sci-fi movies, he enjoys playing cricket, badminton, football, and taking a leisure swim.
Vice President & Senior Principal Architect
Advisor (Healthcare)
Jim is an accomplished finance-centric leader in the healthcare management industry with experience in strategic planning, financial analysis, business risk management, CRM transformation, sales strategy, and pipeline reporting expert, and an effective leader adept at working collaboratively with key stakeholders and developing talent.
He has more than 30 years of experience working with leading Healthcare Insurance providers in the American region. Prior to this, in the early part of his career, for the initial 10 years, he was involved in executive roles with prominent product-based companies.
With this immense experience, his areas of expertise revolve around business strategy, sales analysis and reporting, risk management, and CRM systems design and implementation.
Advisor (Healthcare)
Strategic Revenue Advisor
Hybrid leader with 17 years at Salesforce. 12+ years as a revenue VP & 4+ years as a VP in Alliances & Channels. Past experience as COO in Hospitality, VP @ Microsoft OEM-ISV-Reseller, PTC, General Manager @ Sharp/Toshiba Dealer, and Xerox.
Strategic Revenue Advisor
Advisor (Strategy & Technologies)
Will, most recently started MuleSoft JPAC and built it from the ground up. Will was a part of the global leadership team that grew the business 80% YoY in the lead up to a successful IPO in 2017 and a highly successful sale to Salesforce in 2018.
Prior to that he spent almost 4 years on a start-up in the social media analytics space well before social media had the prominence it has today.
Before that Will spent 9 years in the CRM space with Siebel and Oracle leading presales and sales teams across APAC.
His first 12 years in the IT industry were spent in the ERP space.
Advisor (Strategy & Technologies)
Advisor (Financial Services)
Scott has a strong international track record of defining, planning, and delivering successful large scale strategic and digital transformations, at times while also leading existing customer delivery and operational teams – essentially upgrading the plane whilst keeping it flying. As such, Scott has experience being the consultant advising and enabling transformation opportunities but also knows what it is like to be the business undertaking the changes needed for tomorrow while continuing to meet customer expectations today.
Scott has over 20 years’ experience in financial services, having worked for or partnered with organizations in Australia (10 years),
the U.K. (4 years), and across Asia (8 years). Organizations have included banks such as Royal Bank of Scotland, Natwest, and National Australia Bank, and wealth and insurance companies like MLC and AMP. During this time Scott has supported or led the delivery of a number of operating model, structural, customer segmentation, and simplification based transformations, as well as delivering core banking, CRM (Salesforce and Oracle), workflow, automation, and HR Services technology-related changes.
Currently, Scott is consulting on technology and business changes occurring from large-scale changes to wealth and life insurance organizations, whilst also advising a number of startups in the AI, machine learning, and digital services markets.
Advisor (Financial Services)
Advisor (Higher Education)
Professor at Bocconi University (Milan), SDA Bocconi Business School, and SDA Bocconi Asia Center (Mumbai), Certified Chartered Accountant.
After graduating from Bocconi (with core in Finance & Control), Paola worked at Osram (part of Siemens, the German multinational group).
She was later recruited by Bocconi University and joined the Information Systems Unit of the business school, where she used her project management background to lead several large multi annual EU projects both in Europe and other developing countries (e.g. Kazkhstan, Syria).
Over the past 20 years she has been visiting researcher at several European (e.g. RSM Rotterdam) and international (e.g. IIM Bangalore) universities.
In addition to the academic role, she collaborates with consulting companies in the design and implementation of Information Systems projects.
Current research interests: CSR practices in MNC, internationalization strategies in developing countries, women & ICT, ICT-based innovation in various industries (e.g. healthcare) or companies (e.g. SMEs), high-tech startups.
Advisor (Higher Education)
Advisor (Healthcare)
Dr Vishnu Swaroop Reddy is the Clinical Director, Head of the Dept & Chief Consultant
Otolaryngologist and Facial Plastic Surgeon at CARE Hospitals, Hyderabad, INDIA since 2003.
He is also appointed the honorary Physician to the honorable Vice President of India.
Dr Vishnu is the Founder & Executive Chairman of FRCSI Facial Reconstructive & Cosmetic Surgery India for 5 years, which is the associate member of IFFPSS. International
Federation of Facial Plastic Surgery Societies
Dr Vishnu Reddy graduated in MBBS and MS (ORL-HNS) in 1991 from S V Medical College,
Tirupati, India and later pursued DLO RCS (England) in 1994, FRCS (Edinburgh), FRCS
(Ireland)in 1999, while working in the U.K.
He had his higher surgical training in the UK, USA, Germany, France, Austria, and Australia in
various sub-specialties of Otolaryngology.
Dr Vishnu Reddy published several papers in the international journals, while working in the
UK between 1993 and 2003. He worked as a Consultant Otolaryngologist and Facial Plastic
Surgeon at Staffordshire General Hospital, Stafford, England and at Aberdeen Royal
Infirmary, University teaching Hospital, Aberdeen, Scotland before returning to Hyderabad,
India
He had also been a faculty member at the EAFPS European Academy of Facial Plastic
Surgery Annual Meetings at London, Amsterdam and at several national and International
advanced Rhinoplasty courses and FESS & Micro Ear Surgery workshops.
His special interests are Rhinoplasty, Micro Ear Surgery, Cochlear Implantation, Endoscopic
Sinus and Image Guided Skull Base Surgery, Voice Surgery and Surgery for Snoring and OSAS.
Advisor (Healthcare)
Advisor (Human Services)
An experienced professional involves in key financial activities including budget focasting, financial reporting and corporate tax planning. Dr. P Srinivas has been pivotal to ensure adherence to compliance whilst minimizing the business risk. His areas of expertise includes asset allocation, investment strategy and risk management.
Advisor (Human Services)
Director – Platform & Integration
Lingaraju demostrated succesful deliveries with proven track record and expertise in the customer experience domain. His extensive experience in project scoping, contract review, resource planning, and budgeting adds significant value to CRMIT’s growth. He manages multiple concurrent, complex, global multi-phased implementations by adhering CRMIT’s agile implementation methodology.
Associate Vice President
VP – Finance, Talent & Partner Growth
Saritha is responsible for envisioning the roadmap for talent acquisition and driving strategy in building a strong talent pool through a series of initiatives. She is also interested in partnering with niche world class service providers on CRM, CX and Digital Technologies.
VP – Finance, Talent & Partner Growth
General Manager – Business Operations
Ashok evaluates and streamlines core IT systems for CRMIT to establish scalable platforms supporting business growth and strengthens information security. His area of expertise include business and IT alignment, process improvement, risk mitigation and resource management. He is responsible for implementing industrial and commercial standards (ISO) on information security and policies.
General Manager – Business Operations
Head of QA & Customer Experience
Rashmi Nemiraj heads the Independent Testing services and internal QA practice. She has been instrumental in establishing metrics, mentor team members and manage QA resources, as well as developing test programs for CRM platform across technologies and industries.
Rashmi oversees various aspects of quality assurance including identifying critical control points and preventive measures; establishing critical limits, and monitoring industry-accepted best practices & procedures.
Head of QA & Customer Experience
Regional Vice President
Australia & New Zealand
Senior executive with extensive experience in sales and business development of IT services. Proven expertise in establishing business operations and building revenue, development & execution of market entry, growth, partnership and go to market strategies and programs. New business development, key account management, business unit management and general management functions.
Regional Vice President
Australia & New Zealand
Associate Director – Solutions
With more than one and a half decades of industry experience, Somnath specializes in solutions engineering with focus on the Service 360 product suite. He plays a critical role and has implemented multiple projects across the banking, manufacturing, and non-profit verticals.
Associate Director – Solutions
Director Operations
Australia & New Zealand
With more than 10 years of proven experience, Abhishek contributes significantly in developing the company strategy as a member of the senior leadership team, that oversees global business activities, product development, marketing, customer success strategies and brand development in Australia and New Zealand. As a lead business analyst, he played a key role in gathering requirements, designing a solution, delivering the solution, managing business analysts, bring them to the next level. As a Lead sales consultant, he delivered key projects in multi-cloud CX domains. Also, he manages key accounts for education and research industry sector. As an additional responsibility, he involved in the internal sales cloud, service cloud opportunity administration.
Director Operation
Australia & New Zealand
