The growing emphasis on CRM and IT functions has caused enterprises to focus on reducing the burden on in-house
IT teams. However, the complexities of the IT environment are difficult obstacles to overcome. This is where
Managed support services for Salesforce can help enterprises achieve greater operational flexibility.
Why do you need Managed support Services for Salesforce?
Inadequate incident mitigation
Slow response to IT issue
Poor vulnerability assessment
High operational cost
How do you manage support for Salesforce?
Streamlined helpdesk services
Quick response to issues
Better adherence of SLAs
Round-the-clock availability
The CRMIT Advantage
With our services, you get end-to-end maintenance of your Salesforce portfolio through incidents and changes in your business. Our fully flexible and scalable services are designed to vitalize technological innovations within the Salesforce platform. This includes holistic support around incident management, maintenance, enhancements, and release management, all of which is enabled with on-demand virtual administration capabilities
Some of the key areas that our managed support services for Salesforce cover are:
Why choose CRMIT as your Managed Support Partner for Salesforce?
Our services help you mitigate issues faster, predict problems and preemptively resolve them, and streamline all your CRM and IT operations. You may want wholesale outsourcing of the maintenance when you have scarce in-house resources to maintain and manage Salesforce. In such a case, the OEM Salesforce licenses may be held by you or us. Here is a snapshot of what makes us stand out as your managed support partner.
Our managed support services include proactive monitoring, performance tuning, and maintenance of your Salesforce environment. We ensure that all software updates are installed and that customizations are compatible with the business requirements. Our team provides technical support, including troubleshooting and resolution of any issues that arise, and we also provide best practice recommendations for optimizing your Salesforce environment. Our services are designed to be comprehensive and customizable to meet your specific needs and requirements.
Our managed support services are designed to provide you with prompt and efficient support when you need it. Our team is available at the scheduled times as per your request to assist you with any Salesforce-related issues, ensuring that your environment is functioning optimally at all times. We provide a guaranteed response time.
Customers can raise requests via the support channels agreed upon in our managed support agreement. Our team will then triage the issue, and if necessary, involve our technical experts to resolve the issue in a timely manner. We also provide regular updates on the status of the issue until it is fully resolved.
Customer Success Stories
From an idea to an unforgettable and measurable customer experience
Managed Services for Salesforce
reduced operating costs by 22% for
leading healthcare insurance provider
Simplify B2B customer experience with Managed Services for Salesforce
(Global manufacturer of commercial flooring)
Built a resilient Salesforce instance
that drives productivity and
a seamless workflow
Expertise matched with customer success
1500+
Successful Customers
Engagements
4.9/5
AppExchange
CSAT
600+
Salesforce
Certifications
21+
Years Of
Customer Success
Related Managed Services Plans
Managed Capacity
Optimize capacity utilization with cost provisioning
and labor arbitrage. Increase competency at a
reduced cost and delivery time. Define and
manage a flexible & specialized team for utilization.
Manage multiple projects, with tailor-made
outcomes through issue triaging, innovation, and
agile methodologies. Tooling and innovation for
visible business values
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