Managed Support for Salesforce

Hassle free managed support for business-as-usual & continuous improvements

The growing emphasis on CRM and IT functions has caused enterprises to focus on reducing the burden on in-house IT teams. However, the complexities of the IT environment are difficult obstacles to overcome. This is where Managed support services for Salesforce can help enterprises achieve greater operational flexibility.

Why do you need
Managed support Services for Salesforce?

How do you
manage support for Salesforce?

The CRMIT Advantage

With our services, you get end-to-end maintenance of your Salesforce portfolio through incidents and changes in your business. Our fully flexible and scalable services are designed to vitalize technological innovations within the Salesforce platform. This includes holistic support around incident management, maintenance, enhancements, and release management, all of which is enabled with on-demand virtual administration capabilities

Some of the key areas that our managed support services for Salesforce cover are:

Managed helpdesk service

Service level commitments

Availability monitoring

Ticketing system

Maintenance commitments

Vulnerability assessments

Prioritized issue resolution

Reporting and SLA monitoring

Salesforce DevOps

Why choose CRMIT as your
Managed Support Partner for Salesforce?

Our services help you mitigate issues faster, predict problems and preemptively resolve them, and streamline all your CRM and IT operations. You may want wholesale outsourcing of the maintenance when you have scarce in-house resources to maintain and manage Salesforce. In such a case, the OEM Salesforce licenses may be held by you or us. Here is a snapshot of what makes us stand out as your managed support partner.

What we offer

What you get

Managed Support for Salesforce FAQs

What services are included with Salesforce Managed Support?

Our managed support services include proactive monitoring, performance tuning, and maintenance of your Salesforce environment. We ensure that all software updates are installed and that customizations are compatible with the business requirements. Our team provides technical support, including troubleshooting and resolution of any issues that arise, and we also provide best practice recommendations for optimizing your Salesforce environment. Our services are designed to be comprehensive and customizable to meet your specific needs and requirements.

What level of support can be expected from our Managed Support package?

Our managed support services are designed to provide you with prompt and efficient support when you need it. Our team is available at the scheduled times as per your request to assist you with any Salesforce-related issues, ensuring that your environment is functioning optimally at all times. We provide a guaranteed response time.

What is the process for reporting and resolving issues?

Customers can raise requests via the support channels agreed upon in our managed support agreement. Our team will then triage the issue, and if necessary, involve our technical experts to resolve the issue in a timely manner. We also provide regular updates on the status of the issue until it is fully resolved.

Customer Success Stories

From an idea to an unforgettable and measurable customer experience

Expertise
matched with
customer success

1500+

Successful Customers

Engagements

4.9/5

AppExchange

CSAT

600+

Salesforce

Certifications

21+

Years Of

Customer Success

Related Managed Services Plans

Managed Capacity

Optimize capacity utilization with cost provisioning and labor arbitrage. Increase competency at a reduced cost and delivery time. Define and manage a flexible & specialized team for utilization.

Managed Projects

Manage multiple projects, with tailor-made outcomes through issue triaging, innovation, and agile methodologies. Tooling and innovation for visible business values

How Can We Help You?

Our Managed Support services for Salesforce are designed
to ensure your business gets maximum ROI from your
Salesforce investment

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1, true, US, https://www.crmit.com/wp-content/uploads/2022/08/naveen-vemulapati-1.png, Naveen Vemulapati, Senior Vice President – US Operations & Global Analytics, naveen.vemulapati@crmit.com

2, true, AU, https://www.crmit.com/wp-content/uploads/2023/12/manoj-tazath.jpg, Manoj Tazhath, Regional Vice President - APAC, manoj.tazhath@crmit.com

3, true, IN, https://www.crmit.com/wp-content/uploads/2022/08/mickey-bedi.jpg, Mickey Bedi, Vice President & Geo Leader of India, mickey.bedi@crmit.com