First Time Fix Rate with best fit technician allocation
20%
Shorter case to Work Order completion cycle
28%
Improvement in CSAT
Up to 15%
Reduction in Field Service costs
Field Service Management for Salesforce
FieldForcePro is a field service management application built on the Salesforce platform which streamlines your workforce management. Digitize your field service processes, focus on field service automation and boost the overall productivity of your field service management.
Field Service Management to Improve Customer Satisfaction
FieldForcePro boosts field technician productivity, improves operational efficiency & increases First-Time-Fix rates by 35%.
Benefits of FieldForcePro
FieldForcePro provides greater collaboration between Contact Center Agent, Dispatcher Agents and Field Technicians by leveraging on the Salesforce platform, Lightning components, and Salesforce1 mobile application.
Benefits for Service and Operations - It quickens Field Operations Management process. You can prioritize and assign jobs quickly and easily. View work orders from anywhere, anytime
Benefits to IT - Simple and cost-effective integration with existing CRM and ERP Systems
Benefits to Finance - Improve cash flow and provide immediate visibility into jobs invoiced and outstanding
Benefits to Management - Achieve a connected organization with better visibility and enhanced communication
Affordable Packages
Field Service Solutions built natively on Salesforce platform
PRO
$29 / User / Month
Case & Work Order Creation
Contact Center Agent
Dispatcher Console
Field Technician Console
Inventory Management
Reports and Dashboard
Personalization
Customization
ENTERPRISE
Contact Sales
Case & Work Order Creation
Contact Center Agent
Dispatcher Console
Field Technician Console
Inventory Management
Reports and Dashboard
Personalization
Customization
We're Native to Salesforce
Built on the Salesforce platform, FieldForcePro gives you a complete customer-centric view of your business.
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CRMIT Solutions
