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Solution Architect

 Bengaluru, India         12+ years of experience          2023-07-13

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About CRMIT Solutions

CRMIT Solutions is a pioneer in digital transformation solutions to deliver Customer360. As a premier worldwide Salesforce Consulting & AppExchange partner, CRMIT Solutions specializes in CRM, business insights, field transformations, human services, and patient experience solutions. With over 350+ certified CRM & business intelligence consultants and over 1000+ successful deployments globally, CRMIT has successfully acquired 200+ customers spreading across various domains including financial services, manufacturing, healthcare, and human services (governments).

The Customer 360++ is a CRMIT Solutions initiative to;

  • Maximize the Return on Investment for Salesforce customers by providing project outcomes and continuous improvement to existing systems & processes.
  • Help customers address challenges in user adoption by taking a holistic and value-based approach to customer engagements.
  • Extend a connected and unified Customer Experience leveraging Salesforce best practices & CRMIT’s assets and IP.
Job Description:
  • Own the overall solution blueprint and roadmap, work closely with clients to articulate business problems and translate them into an appropriate solution design.
Roles and Responsibilities
  • Analyze process and system, present findings and recommendations for required change to sponsor/stakeholder for approval.
  • Build solutions on the Salesforce.com identifying innovative and pragmatic implementable ideas.
  • Provide subject matter expertise on CRM in general and Salesforce.com in particular.
  • Develop and communicate business case and delivery plans required to gain support and deliver the change.
  • Lead the implementation of solution into the operational environment including preparation of user documentation.
  • Provide post implementation support to all stakeholders and users ensuring change is implemented successfully in the line teams.
  • Follow agreed Project Management governance and reporting principles.
  • Be the expert to construct total solutioning proposal includes USP (Unique Selling Point) of offering and pricing, high level scope of both functional and technical requirements, data and security blueprint, resources planning and timeline during pre-sales stage by closely cooperating with sales lead and senior stakeholders.
  • Design and deliver complex cross-domain solutions encompassing a rich variety of technologies and using a mixture of agile and planned methods to provide innovative solutions to address clients’ needs.
  • Work with internal and external stakeholders, client executives, partners, external vendors, and project members to manage and deliver successful solutions during implementation stage.
  • Participate in or to drive deep architectural discussions to build trust and rapport with clients during implementation stage.
  • Proactive to keep abreast of new technologies and to promote the adoption of new initiatives on client side or internally.
Desired skills and experience
  • Minimum 12+ years of professional experience in designing and implementing large scale distributed applications (i.e. several thousand man-days), preferably from consulting background.
  • Proven successful track record to design application(s) with extensive knowledge in SFDC or CRM solutions with integrations to related systems.
  • Solid experience working with clients across cloud transformation projects with focus on at least 2 of the Salesforce.com major platforms (Sales Cloud / Service Cloud / Marketing Cloud / Commerce Cloud).
  • Experience with common integration patterns used between legacy systems to integrate with Salesforce platform.
  • Proven experience with APEX, Visualforce pages, API programming, Javascript, and writing SOQL queries.
  • Experience in holistic SFDC solutions with a customer 360-degree view, and personalized service & marketing would be advantageous.
Qualification:
  • Bachelors/Postgraduate degree, professional qualification, or relevant experience
Job Benefits
  • A very competitive pay package and compensatory plan.

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