Global Capability Center Salesforce Services

Extend your offshore teams with ready-to-deploy resources with no upfront investment required.

Building Your Global Capability Centers

With our deep expertise in Salesforce solutions, cloud technologies, and customer-centric operations, we provide a seamless pathway for rapidly scaling your operations with minimal upfront costs. From establishing and managing Salesforce Services for GCCs to optimizing their performance and driving strategic growth, CRMIT Solutions ensures your business stays ahead in today’s competitive environment.

Our Salesforce services include talent acquisition, state-of-the-art workspace management, business operations support, and strategic consulting tailored to your unique needs. Whether you’re seeking global capability center expertise, specialized Salesforce support, or assistance in setting up a GCC for Salesforce in India, CRMIT is your go-to partner. We focus on delivering bespoke solutions that enhance efficiency, drive innovation, and provide a competitive edge. Partner with CRMIT Solutions to achieve sustainable growth and operational excellence in the global marketplace.

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Why choose CRMIT’s
Global Capability Center for Salesforce Services

1500+

Customers
Engagements

4.9/5

AppExchange
CSAT

600+

Salesforce
Certifications

21+

Years Of
Customer Success

In Salesforce Appexchange

What we offer

Our Engagement Models

Global Capability Center

At the heart of our engagement models is the Global Capability Center (GCC), which aligns seamlessly with CRMIT’s Salesforce service offerings. This model provides a comprehensive solution for organizations aiming to centralize critical functions, streamline processes, and foster innovation. By leveraging our ready GCC team, businesses can seamlessly tap into global talent while maintaining operational excellence and cost-effectiveness.

Managed Services

Complementing the GCC model, CRMIT Solutions offers Managed Services specifically tailored to meet the distinct requirements of Salesforce users. Our team of seasoned professionals takes responsibility for managing specific functions or processes within your Salesforce ecosystem, allowing your organization to concentrate on its core competencies. Our Managed Services ensure seamless operations and maximum efficiency, covering everything from implementation to support and continuous improvement.

Hybrid Models

Recognizing the unique requirements of every organization, CRMIT Solutions offers the flexibility to customize engagement models to meet your specific needs. You can choose from our standard Global Capability Center, Managed Services, or Build-Operate-Transfer (BOT) models, or opt for a hybrid approach that combines the best elements of each. This bespoke approach ensures seamless alignment with your strategic objectives, driving maximal value and sustainable growth.

Slide 1

Case Study

Managed Services for Global Health Insurer

- Increased YoY developer productivity by 8-10%
- Increased Sales team user Adoption by almost 50%
- Better collaboration across BU Sales teams
- Reduced YoY S1 defects count, across instances by 20%
- Improved YoY SLA adherence

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View All Success Stories

Slide 1

Case Study

Managed Services for
Leading HVAC Manufacture

- Better CSAT on direct D2C customers: NPS average of 9.2
- 18-20% better Partner lead to sale conversion ratio
- Reduction in the Order processing time by 30%
- Warranty Claim Processing addressed within 2-4 days
- Reduced S1 Production defects by 10% YoY

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View All Success Stories

Expertise
matched with
customer success

1500+

Successful Customers

Engagements

4.9/5

AppExchange

CSAT

600+

Salesforce

Certifications

21+

Years Of

Customer Success

For More Information

Transform your tech seamlessly! Our Salesforce experts tackle incremental improvements, cut tech debt, and resolve inconsistencies. Analyze your challenges, get a tailored roadmap, and elevate efficiency. Reach out to us now!

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1, true, US, https://www.crmit.com/wp-content/uploads/2022/08/naveen-vemulapati-1.png, Naveen Vemulapati, Senior Vice President – US Operations & Global Analytics, naveen.vemulapati@crmit.com

2, true, AU, https://www.crmit.com/wp-content/uploads/2023/12/manoj-tazath.jpg, Manoj Tazhath, Regional Vice President - APAC, manoj.tazhath@crmit.com

3, true, IN, https://www.crmit.com/wp-content/uploads/2022/08/mickey-bedi.jpg, Mickey Bedi, Vice President & Geo Leader of India, mickey.bedi@crmit.com

Global Capability Center Salesforce Services

Building Your Global Capability Centers

What we offer