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Social Big Data for Enhanced Customer Experience

October 1, 2014

People spend hours and hours on social media conversations every week. What do they do exactly? Not even 10% of the people actually participate in these conversations; among those, only 1% create content. All others...

Amplify Performance with a Disconnected Mobile App for Oracle CRM On Demand

October 1, 2014

It is very much agreed upon by most businesses that Mobile is where the future of business lies. Talking about Mobile devices, names such as Google, Apple, and Microsoft are quite synonyms. Thanks to their...

Oracle CRM On Demand: Oracle has it covered?

October 1, 2014

Oracle CRM On Demand (CRMOD) Release 16 was my first encounter with a ready-to-use, complete End-to-End CRM application in a SaaS model, and it's needless to say that I am biased towards it. However, the...

Enhanced Customer Experience With Oracle CRM On Demand

October 1, 2014

Oracle CRM On Demand is a cloud-based CRM solution designed to provide highly efficient business processes to sales, service, and marketers. Its sophisticated configuration-based approach allows business users to control system behavior without relying on...

How to Improve Your Customer Experience by Tracking and Measuring Key Goals?

September 30, 2014

Customer Experience is the customer's experience of your relationship with the product that is owned by the customer. CX is a noun. Of course, CX is the essence of commerce. Absent CX, there is neither...

Oracle Cloud Marketplace, an Innovation Ecosystem for Partners and Customers

September 30, 2014

Oracle has one of the largest partner communities in the technology space. Thousands of partners are reselling, implementing, integration and building products for various Oracle business solutions. CRMIT has worked closely with number of Oracle...

Transforming the Digital Customer Experience for High-Tech Companies

September 30, 2014

High-Tech companies should be the leader in transforming the user's experience in the digital world. High-Tech companies are the front runners who are always trying to create innovative products, services/software, providing a platform to enhance...

‘Customer Experience’ – Is it only for B2C?

September 30, 2014

The stereotype notion that has emerged in the industry is that Customer Experience or ‘CX’ is only meant for B2C businesses and consumers. I cannot disagree more! The problem is a social engagement or social...

Modern Customer Service for Life Sciences

September 30, 2014

Science is bad business. The ends never meet, and the people are rarely on your side. Life science is possibly the worst of them all! The life of Life Sciences is riddled with externalities of...