Customers have changed, products have changed, the way they interact with the products have changed, then why should the service desk be the same? It is time Legacy service desks move and give way to...

Oracle Business Intelligence Cloud Service gives an easy, affordable analytics in the cloud—so you can convert data into insight as fast as you can click. Start Instantly—Start your analysis instantly—upload your own files, drag and drop...

Leveraging Oracle Service Cloud and Oracle Field Service to provide world-class Customer Experience You are an Organization that sells and services A/C units to various Consumers; what are the typical Complaints you face? I’ve purchased...

Customer Service and Beyond Customer Service goes well beyond just after sales.  It's about directly, as well as indirectly, servicing the customer as they progress through the various stages. One of the frameworks available for us...

Companies around the world are focused on maximizing sales team performance and execution, yet most struggle to achieve the outcomes necessary to face today's business challenges. Oracle Sales Performance Management (SPM) helps to create more...

Shouldn't Quote management be a part of the CRM solution itself? This is a classic question we hear from our customers very often. They are really puzzled when we tell them that an opportunity, to...

The Partner Relationship Management (PRM) component of Oracle Sales Cloud focuses on process automation between companies (brand owners) and channel partners. It allows companies to coordinate business planning activities, share information, and conduct commerce across...

Enhance your customer interaction, service, and satisfaction with CRM++ Computer Telephony Integration for Oracle CRM Are you still manually dialing telephone numbers, looking up contacts, and capturing telephone call information by hand? Moreover, which sounds...

If you are coming from a very lightweight Cloud CRM application (e.g., CRM On Demand) where users could only have a single role and functional privileges, data security authorizations specified in a wizard-based role console,...