Oracle Mobile Application Framework (MAF) within JDeveloper provides a feature-rich framework for mobile application development under the umbrella of Java Technologies. This widened the paradigm for mobile application development because it had always been a...

We live in an age of ‘Consumerization of IT.’ There is very little doubt that this reality will have to be embraced by organizations in the coming years. Thanks to the ‘Consumerization of IT,’ users...

How to deliver a knock-your-socks-off customer experience (CX) during Field Service? Does Customer Service experience ensure winning your customers for a rather longer tenure than anticipated? In a non-creepy style, of course. Today's field service...

M-PESA, a phone-based money transfer and micro-financing service, are said to have had a profound impact on Kenyan households to manage their money. In a country where only 1 percent of Kenyans have a landline,...

A few weeks back I received a call from an advocate’s office asking me to visit the court with regard to a civil case filed against me. This took me by surprise and when asked...

Through releases 8 and 9, Oracle Sales Cloud started to standardize its data model around Accounts, Contacts, and Activities. Accounts Previously “Customers” object included both organizations and individuals to whom we sold. Organizations were called...

Once upon time... Huh! don't worry am not going to tell a long story. It's my anecdote. We have lots of unintelligible data. For e.g., so many people are visiting Landing pages but don't know...

Oracle Sales Cloud has prebuilt dashboards tailored for all sales roles. Sales Analytics allows users to track Pipeline Strength, Actuals against Quota, and Sales Team Performance in a single view. Dashboard reports allow users to...

Let’s start with channels, today we got numerous channels i.e., voice, emails, web, fax, texts, and many more including social media and to be very honest out these, web and social media are very hot...

Customer Service is one of the areas that is rapidly changing, and companies are thriving to cope with customer needs. Day by Day, every company is trying to set up a benchmark for their customer...