Recently, we had a long internal discussion on an important factor that makes or breaks service companies : "Easy To Do Business" index. Our Senior CRM Consultant Padmanabha Rao wrote this wonderful piece, which discusses this...

Sugar CRM, the famous open source CRM solution has recently made this announcement: our new email archiving capability that lets you save and access email from all your accounts and contacts right inside Sugar Very...

As the world media is talking about Thailand's flood situation and the concern grows about the citizen's safety, Thai government and various other organizations are busy organizing support for the affected people. As they are...

Oracle Corp. on Monday said it’s buying RightNow Technologies Inc. for $1.5 billion, expanding its cloud computing arsenal, three weeks after rival Salesforce.com sought to minimize the tech giant’s efforts in the major corporate IT...

Oracle has launched it's Social Network Solution today. It is exciting and seems to be doing much more than a typical Social  CRM app: real-time conversations, multimedia support, Sharing, CRM Integration (Which CRM?), Chat, Web...

Oracle Public Cloud offers self-service, subscription-based access to Oracle Fusion Applications, Oracle Fusion Middleware and Oracle Database as a service, including: Oracle Fusion CRM Cloud Service: designed to be effective, efficient and easy to use,...

The recently held Oracle Open World 2011 was a huge success with knowledge-filled sessions attended by the crème of the technology audience. The attendees found the event to be of great value, personally and professionally....

Oracle Public Cloud is a broad set of best-in-class, integrated services that provide customers with subscription-based, self-service access to the following, which would be completely managed, hosted and supported by Oracle: Oracle Fusion Applications Oracle...

Oracle launched the most advanced CRM in the cloud, Oracle Fusion Customer Relationship Management (CRM) and introduced Oracle's enterprise-grade CRM cloud applications in the OOW, 2011. This would bring in a lot of demand as...

More Notes from Team-CRMIT @ OOW11 CRMOD is integrated with Oracle Policy Automation Very Cool demo for the insurance industry on survey input capture based on CRM context Useful for loan processing (Wizard driven Information...