Oracle Validated Integration with Oracle Sales Cloud for CRMIT’ Email Workbench Solution

With customer emails also being considered a business transaction, CRMIT Solutions’ CRM++ Email Workbench provides a comprehensive solution to manage, capture, collate, respond and distribute important customer email activity – all within the Oracle Sales Cloud.

Every communication with a customer or team member can be easily accessed without manual intervention. So waste no time in finding your CRM Contacts and Leads’ email information when you are ready to compose that important message.

CRMIT Solutions’ CRM++ Email Workbench has achieved Oracle Validated Integration of  CRM++ Email Workbench with Oracle Sales Cloud. To achieve Oracle Validated Integration, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customers.

Email Workbench Benefits

• Manage, capture, collate and respond to customer emails – all within your Oracle CRM On Demand.
• See all emails associated with an Account, related Contacts, and related Cases.
• Avoid switching between email and CRM modules to improve response/resolution time.

CRM++ is a suite of native Customer Experience solutions for Oracle CRM On Demand, Oracle Sales Cloud, Oracle Marketing Cloud, and Oracle Service Cloud. With over 4000+ users, the CRM++ framework helps extend the Customer Experience (CX) and the power of Customer Relations Management features, including Email WorkBench, Self Service Portal, Mobile CRM, Social CRM, Quote Management, Report Scheduler, and Computer Telephony Integration.

“We are very proud to have achieved Oracle Validated Integration for Email Workbench with Oracle Sales Cloud. This solution leverages the extensibility of Oracle Sales Cloud framework to provide unified communication, which supports clients to drive sales productivity, attain higher win rates, and improve forecast accuracy and lead conversion,” said Vinod Reddy, Founder, and CEO, of CRMIT Solutions

“Achieving Oracle Validated Integration gives our customers confidence that the integration between CRM++ Email Workbench and Oracle Sales Cloud is functionally sound and performs as tested,” said Kevin O’Brien, senior director of ISV and SaaS Strategy, Oracle. “For solutions deployed on-premise, in the cloud, or both, Oracle Validated Integration applies a rigorous technical review and test process that helps to reduce deployment risk and improves the user experience of the partner’s integrated offering.”

Cloud Service demands encouraged CRMIT Solutions to publish Email Workbench solutions on Oracle Cloud Marketplace. The Oracle Cloud Marketplace helps Oracle Cloud customers find the best applications to meet their needs through an easily searchable interface. Applications are listed along with the relevant details to help customers determine their value for their organizations, including user ratings and reviews.

Read more – Oracle Cloud Marketplace

CRMIT Solutions is Oracle’s Platinum-level member and specialized partner for Oracle Sales Cloud. We offer a host of solutions for Oracle Sales Cloud, including consulting, sales planning, social sales, customer data enrichment, field sales automation, user adoption, training, CRM health check and independent testing services.

CRMIT Solutions also offers a Fixed Scope Offering, which leverages Oracle best practices and an agile approach for fast-track implementation of Oracle Sales Cloud – Go Live in less than 4 weeks. It drives sales productivity through higher win rates, forecast accuracy, and lead conversion. 

CRM++ Email Workbench thus provides a comprehensive solution to allow users to respond to the email using native CRM tools. With email integration in place, customer emails are now associated with contact information, thus providing a 360-degree customer view.

About Oracle Validated Integration

Oracle Validated Integration, available through the Oracle Partner Network (OPN), gives customers confidence that the integration of complementary partner software products with Oracle Applications and specific Oracle Fusion Middleware solutions have been validated, and the products work together as designed. This can help customers reduce risk, improve system implementation cycles, and provide for smoother upgrades and simpler maintenance. Oracle Validated Integration applies a rigorous technical process to review partner integrations. Partners who have successfully completed the program are authorized to use the “Oracle Validated Integration” logo.