. Microsoft Skype and Oracle Cloud CRM – Be where your customers are!! - CRMIT Solutions
AF seattle notification
Blog

Microsoft Skype and Oracle Cloud CRM – Be where your customers are!!

April 4, 2014

Skype started in Europe in 2003, got acquired after 3 years by eBay and currently owned by Microsoft (bought in 2011) in a decade long run since its launch.

Using Skype one can call, see, text & share with others – wherever they are.

Being one of the most popular IM tool, Skype is available on computer, mobile, tablet, TV and even on home phone. Latest stats suggests around 300 million around the globe use Skype to stay in touch with those who are most important in their lives, from friends, to family, to business connections. One in three international voice calls is now made using Skype. Few more stats,

skype stats

To get started with Skype all we need is – Skype installed device with microphone and speaker/headset, a web cam and an internet connection.

Skype (Microsoft) has been investing in technology improvements, these changes are expected to significantly improve the reliability & performance of Skype to provide users with the best experience possible, across devices and platforms.

When you download & create Skype account, the free and paid services are,

Skype the free and paid services

Skype in business world:

Skype, the low-or-no-cost voice-over-Internet service was first launched for individuals and is now popular with businesses too.

If access to information is democratized by Google, then Idea of communications is democratized by Skype.  If Amazon’s cloud services made it easy for start-ups to get in business, then Skype helped tiny start-ups go global adopting Skype as communication platform.

Skype is a good tool for High-tech technical support services, demonstrations & global meetings.

In cases where customers are having issues using a product, service reps could initiate a Skype call (i.e., Video conference & Screen share) with customers to see what the problem or issue is. This helps the service reps to quickly determine the root cause and show the customer how to solve the problem then and there. This also allows companies to have a kind of “face time” with the customers.

For more business use cases – “10 Cool Ways Companies Use Skype”.

Skype with “ORACLE Cloud CRM” Products:

Skype URIs are the preferred mechanism for integrating with the Skype client, and are supported on iPhone, iPad, Android, Windows (8, 7, Vista, XP), and Mac OS X.

Skype URIs enable developers to create innovative mobile, web, and desktop apps that initiate Skype calls and chats, enabling users to reach target group in a convenient yet familiar way.

The below listed Skype features are integrated with “ORACLE Cloud CRM” products using Skype URIs,

Skype Features Integrated with CRM:

  1. Click to Audio Call /Audio Call – Conference
  2. Click to Video Call /Video Call – Conference
  3. Click to Chat/Multi-Chat
  4. Group Video Call (GVC)

Oracle Cloud CRM products:

  1. Oracle Sales Cloud
  2. Oracle Service Cloud (RightNow)
  3. Oracle CRM On Demand

In their pursuit to provide better customer experience companies are identifying suitable channels where their customers ‘hang-out’ and building processes around them. Skype with “Oracle Cloud CRM” enables businesses to be more customer driven and deliver defined customer experience at the same time reducing transactional costs making the combo the preferred solution 🙂

Originally posted on Prashanth on Technology

Tags: CRMIT solutions, Oracle, oracle crm, Oracle Eloqua, oracle marketing cloud, Oracle RightNow CX, Oracle service cloud, skype

0 replies on “Microsoft Skype and Oracle Cloud CRM – Be where your customers are!!”

I like the valuable info you provide in your articles.
I will bookmark your blog and check again here regularly.
I am quite certain I will learn many new stuff right here!
Good luck for the next!

Aw, this wаs an incredibly nice pߋst. Spеnding some timе and actual effort to сreate a suрerb ɑrticle… but what can I say…
I procrastinate а whole lot and never seem to get
anythіng done.

First of all I want to say great blog! I had a quick
question which I’d like to ask if you don’t mind.
I was curious to know how you center yourself and
clear your mind prior to writing. I have had a difficult time clearing my thoughts in getting my thoughts out.
I truly do enjoy writing but it just seems like the first
10 to 15 minutes are wasted simply just trying to figure
out how to begin. Any ideas or tips? Thank you!

Howdy! This is kind of off topic but I need some advice from an established blog.

Is it very difficult to set up your own blog? I’m not very
techincal but I can figure things out pretty quick.
I’m thinking about setting up my own but I’m not sure where to begin. Do you have any tips or suggestions?
Cheers

Thank you for one’s splendid post! I actually really liked
reading your post, you might be a awesome source.
I will help you to ensure that I reference
your blog site and may return in the future. I want to encourage you to definitely maintain your very good work, have a nice evening!

My spouse and I absolutely love your blog and find
most of your post’s to be exactly what I’m looking for.
can you offer guest writers to write content in your case?
I wouldn’t mind creating a post or elaborating
on a lot of the subjects you write regarding here. Again, awesome website!

Leave a Reply

Your email address will not be published. Required fields are marked *