Streamlining Contact-to-Cash Process with Salesforce and Accounting Seed

Converting potential customers into a paying customer

In the ever-evolving world of business, speed, and efficiency are key factors in ensuring success. The contact-to-cash process, which involves the conversion of a potential customer into a paying customer, can often be a time-consuming and complex process. But with the right tools in place, it can be streamlined and made more efficient.

The term “contact-to-cash” (C2C) encompasses the sequence of steps a company follows to turn a prospective customer into a paying customer. The journey starts with locating a potential customer and culminates in the receipt of payment for a product or service. The C2C process typically includes the following stages:

• Lead Generation: The process of identifying and attracting potential customers to your business.
• Qualification: The process of determining whether a potential customer is a good fit for your product or service.
• Sales: The process of selling a product or service to a potential customer.
• Order Management: The process of managing customer orders and ensuring that all necessary information is captured and recorded.
• Billing and Invoicing: The process of generating invoices for customers and collecting payment for products or services.
• Payment Processing: The process of accepting and processing payments from customers.

Salesforce and Accounting Seed are two such tools that can revolutionize your contact-to-cash process.

Operational Benefits

This integration ensures that all customer information is up-to-date, reducing the risk of errors and increasing efficiency.  By combining the power of Salesforce and Accounting Seed, you can streamline your contact-to-cash process including invoicing, billing, and payments. The platform also provides real-time visibility into the financial performance of your business, giving you a better understanding of your cash flow and helping you make informed decisions.

Another key benefit of using Salesforce and Accounting Seed is the ability to integrate with other systems, such as your CRM, ERP, and payment gateway.

Business Benefits

• Improved Cash Flow: According to a study by the Aberdeen Group, businesses that have optimized their contact-to-cash process see an average improvement in days sales outstanding (DSO) of over 20%. By streamlining the payment process and reducing the time it takes to collect payment from customers, businesses can improve their cash flow and reduce their risk of bad debt. 
• Increased Customer Satisfaction: A smooth and efficient payment process can improve the customer experience, leading to increased customer satisfaction and loyalty.
• Enhanced Data Visibility: By automating key processes and integrating them with other systems, businesses can gain a better understanding of their customers and their financial performance, allowing them to make more informed decisions and drive better results.
• Reduced Costs: According to a study by IDC, businesses that have automated their contact-to-cash process have seen an average reduction in the cost of processing an invoice of over 30%. By automating repetitive and time-consuming tasks, businesses can reduce the costs associated with the contact-to-cash process and free up resources to focus on other areas of their business.
• Improved Compliance: Automating the contact-to-cash process can help businesses ensure that they are following best practices and regulatory requirements, reducing the risk of compliance violations and fines.

In conclusion, the contact-to-cash process can be a complex and time-consuming task, but with the right tools in place, it can be streamlined and made more efficient. By using Salesforce and Accounting Seed, you can automate key financial processes, increase efficiency, and get a better understanding of your cash flow, helping you to drive better results for your business. Get in touch with a Salesforce and Accounting Seed expert today to learn more about how you can revolutionize your contact-to-cash process.

ABOUT THE AUTHOR

Dinesh Poduval

Vice President of Marketing

Dinesh oversees the global marketing and communications for CRMIT Solutions. He is responsible for strategic planning and development, branding, market research, and customer service across global markets.