Delivering workforce the most engaging, interactive information anytime, anywhere from a completely mobile perspective

March 9, 2014

Delivering workforce the most engaging, interactive information anytime, anywhere from a completely mobile perspectiveThe mobile device and mobile apps are changing the customer experience and forcing organizations to rethink how users across all demographics access and activate the content, services, commerce, and critical business applications.

It’s clear that organizations no longer consider mobility the last step toward implementing a business application. Instead, they see it as the first and most crucial step for developing and deploying a comprehensive and effective strategy to create experiences that strengthen relationships:  empower users and, engage customers, drive sales and service channels.

Today, an increasingly mobile workforce needs more than email and a calendar on their smartphone. They need the ability to access and analyze the same business data they use in the office when they’re away from the office.

If you’re trying to address some of the major challenges like CRM user adoption, customer data, sales productivity and effectiveness, timely follow-ups of leads or improved lead conversion rates, or minimizing the cost associated with sales staff turnover, then you’ve got a reason to further explore how CRMIT Solutions’ Mobile CRM solution can support your objectives.

With CRMIT Solutions’ Mobile CRM, stay connected at the speed of business by keeping in touch with your customers from any location. Use every call, every chat, and every connection to successfully engage your customers and deliver a superior customer experience every time.

CRMIT Solutions’ Mobile CRM solution helps connects sales users with the people and information they need to be more productive and efficient. It brings customer data to your fingertips – works with any android handheld device or tablet PC. It lets you create, view, track and edit any of your CRM data, such as contacts, accounts, leads, opportunities, notes, tasks, appointments, quotes, orders, and analytics and do much more with zero footprints.

With the consistent user interface, you can easily access key customer information using quick look-ups or filtered searches, ensuring you always have access to the most up-to-date customer information while in the office or on the road. This translates to wider customer reach, less turnaround time for responding to customer queries, and above all, the flexibility to stay connected 24/7.

The Android Application Package (APK) lets you seamlessly download and install mCRM on your phone. And using the Synchronization feature available in mCRM, you can always have the data on your phone so that you keep track of all vital data, saving you valuable time and resources.

Industries like telecommunications, healthcare, pharmaceuticals, retails, manufacturing, financial services, consumer packaged goods, and restaurants can streamline their business with anytime access for their everywhere employees, empower sales force, improve decision making, increase speed and productivity, improve order accuracy, enhance customer satisfaction and reduce operating expenses by creating organization-wide knowledge available in the palm of your hand.

I believe that businesses have a unique opportunity to stand out by discovering that CRMIT Solutions’ Mobile CRM solution not only drives innovation but creates an ecosystem that can transform and excel customer and employee experiences.

Tags: CRMIT solutions, Customer Experience, customer Experience Management, Customer relationship management, Customer Support, mobile experience

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